Frequently Asked Questions

Rumah-i is a rental platform that helps tenants discover rental properties, manage tenancy information, receive rental reminders, track payments, and communicate about tenancy-related matters.

Registration is recommended to access your rental dashboard, tenancy records, payment information, notifications, and available tenant services.

Browse available property listings and use the search filters to find homes that match your preferred location, budget, property type, and other requirements.

Select a property and submit a viewing request with your preferred date and time. The assigned agent or representative will contact you to confirm the arrangement.

Depending on the landlord’s requirements, you may need to provide identification, employment details, proof of income, and other relevant supporting information.

It is a tenant profile verification feature that can help landlords assess available identity, financial, and rental-history information. Verification status depends on the checks completed and does not guarantee rental approval.

Your Tenant Score is an indicator based on eligible rental payment records and the platform’s scoring criteria. It helps present your recorded rental payment behaviour, but it is not an official credit score.

Pay rent on time, keep your tenancy information updated, and maintain a consistent rental payment history. Completing available verification steps may also strengthen your tenant profile.

You can follow the payment instructions provided in your tenancy dashboard or by the authorised rental management team. Available payment methods depend on your tenancy arrangement.

Yes. Where notifications are enabled, Rumah-i can remind you about upcoming rent due dates and overdue payments.

Yes. Payments recorded in the platform can be viewed in your tenant dashboard, allowing you to track your rental history and payment status.

Submit a maintenance request with a description of the issue and supporting photos where available. The landlord or management team can then review and coordinate the next steps.

Where electronic signing is offered for your tenancy, you can review and sign the relevant documents online without needing to meet physically.

Check your tenancy agreement for the required notice period, notify your landlord or management team, settle outstanding payments, and arrange a move-out inspection and key handover.

The refund timeline and any permissible deductions depend on your tenancy agreement and the outcome of the move-out process. Rumah-i can help document the handover and coordinate the refund process where appointed.

It is a collaboration programme that enables property agents to offer tenant sourcing and tenancy management solutions to landlords with operational and technology support from Rumah-i.

Property agents interested in rental transactions and ongoing tenancy services may enquire about joining. Participation and regulated agency activities are subject to the relevant eligibility and licensing requirements.

Rumah-i helps agents offer more than tenant finding, with services such as rental tracking, agreement renewal, maintenance coordination, and landlord support. This can strengthen client relationships and create repeat business opportunities.

Property listing opportunities and available inventory may be shared with eligible partners, subject to availability, owner instructions, and programme terms.

Eligible agents can submit rental listings for review, subject to the platform’s listing requirements, verification checks, and the owner’s authority to market the property.

The Rumah-i Partner Programme has proposed a 50:50 revenue-sharing arrangement for eligible services. The calculation basis, qualifying transactions, payment schedule, and other terms must be confirmed in the partner agreement.

Potentially, yes. Depending on the partner arrangement, agents may participate in revenue from eligible ongoing tenancy management services rather than relying solely on one-off rental transactions.

The intention is to support agents in serving their landlords. Client ownership, communication responsibilities, and service boundaries should be clearly defined in the partner agreement.

The agent dashboard is designed to support the organisation of multiple listings, landlord relationships, and tenancy-related activities, subject to account permissions.

Yes. Rumah-i provides tenant profile and verification tools to support assessment of prospective tenants. Final approval remains with the landlord.

Yes. Agents can refer landlords for tenancy agreement renewal services, helping clients keep tenancy documentation updated while reducing administrative work.

Yes. The partner training programme focuses on understanding Rumah-i’s services, presenting tenancy management solutions to landlords, handling enquiries, and developing long-term client relationships.

The platform is designed to support agent profiles, property listings, and professional visibility, helping agents showcase their services and rental market experience.

Any applicable joining fee, subscription, or other programme charge should be confirmed with Rumah-i before registration. No fixed joining fee is stated here.

Contact the Rumah-i team to register your interest. We will explain the eligibility requirements, programme structure, training, and onboarding process.